FAQs

Explore answers to frequently asked questions about Sage. If you don’t find what you’re looking for, we’re just a message away!

01
What is Sage Healthcare?

Imagine Sage Healthcare as a digital companion that empowers you to take control of your health journey. It's like having a personal health assistant in your pocket, where you can securely manage your medical records, track your health progress, and get insights tailored just for you. Our mission? To champion preventative medicine and help you live your best life by making health data understandable and actionable.

How does Sage Healthcare work?

Getting started with Sage Healthcare is as easy as downloading an app and making it your health confidant. Just link it up with Apple Health, upload your medical tests, and watch as we translate complex medical jargon into clear, actionable insights. It's like having a translator for your health, simplifying the science so you can focus on what matters most: your wellbeing.

Is my data secure with Sage Healthcare?



Your privacy is our top priority. Think of Sage Healthcare as a vault for your health data—secure and accessible only by you. We treat your information like a closely guarded secret, only sharing it with your permission and making sure it's wiped from our records afterward. Sleep easy knowing your health data is as private as your thoughts.

Can I have my data deleted from Sage Healthcare?

Absolutely! While we treasure the information that helps tailor your experience, we respect your choice to say goodbye. Just drop us a line, and we'll guide you through the process of erasing your data, no strings attached.

How can Sage Healthcare help me prevent chronic diseases?

With Sage Healthcare, you're the detective and your health is the case. We provide you with the clues (a.k.a., medical test insights) to catch health issues before they escalate. By tracking trends and interpreting data, we help you foresee potential health risks, offering the chance to take preventive measures. It's about staying ahead and keeping chronic diseases at bay, with a little help from your sidekick, Sage.

Can I add family members?

Each Sage plan is personalized, designed for individual use to ensure the most tailored health management experience.

If I have questions, how can I contact the Sage team?

Got questions? We're all ears! Reach out through the app or send us an email. We're here to help every step of the way.

Do I have to purchase any test through Sage?

No, but it is a convenient option if you need a test. Users can directly order comprehensive blood panels within the app. These requests are reviewed by physicians who issue lab orders for standard collection at Quest Diagnostics, ensuring reliable and precise test results. Post-analysis, results are uploaded to the app and also emailed to users for maximum accessibility.

Does Sage replace my doctor?

Sage is not a replacement for your primary care provider, but we can improve your doctor’s ability to treat you and shift their focus to health span by giving them a longitudinal and comprehensive view of your health metrics.

Does Sage run through insurance?

Generally no, but in some cases you may be able to get a reimbursement through your insurance. Refer to your coverage or contact your insurer for more information.

Does the software run on both Apple and Android?

Sage Healthcare is currently an iOS exclusive, requiring an Apple account for access. Stay tuned for any updates on platform expansions!

02
What blood tests do you offer?

Not at all! You're in the driver's seat here. Choose the health panels that resonate with you, and our licensed clinicians will take it from there, reviewing your selections to ensure everything's in order. We will recommend panels that will provide a clearer view of your wellbeing personalized to you.

Do I need a doctor to order my panels?

Not at all! You're in the driver's seat here. Choose the health panels that resonate with you, and our licensed clinicians will take it from there, reviewing your selections to ensure everything's in order. We will recommend panels that will provide a clearer view of your wellbeing personalized to you.

Where do I get my tests done?

We’ve partnered with Quest Labs to provide your blood draw and test results. Quest is the largest testing center in the country and offers many convenient locations in most markets.

How long until I get purchased test results?

The testing and results are fulfilled by Quest Labs. Typically comprehensive blood panels are returned in 2-3 weeks, but occasionally, some tests experience a couple extra weeks of delay.

What is the normal range for fasting blood glucose?

The normal range for fasting blood glucose is typically between 70 to 99 milligrams per deciliter (mg/dL). However, reference ranges may vary, and it's essential to consider individual health conditions.

What is blood glucose?

Glucose is a type of sugar derived from food and the body's primary energy source. It is transported through the bloodstream to various tissues. Your liver stores extra glucose which is utilized during times when you are not eating. Blood glucose levels are measured to assess how effectively the body processes and utilizes this important energy source.

What causes low glucose (hypoglycemia)?

Low Glucose (Hypoglycemia) may be caused by: Dietary Factors: Skipping meals, prolonged fasting, excessive alcohol consumption without food Medical Conditions: Diabetes (due to insulin or oral hypoglycemic agents), adrenal insufficiency, severe liver disease Medications: Insulin, sulfonylureas, quinine Other Factors: Intense exercise, hormonal deficiencies

What are symptoms of low glucose (hypoglycemia)?

Low Glucose (Hypoglycemia) - Acute Symptoms: shakiness and trembling, sweating, rapid heartbeat, hunger, irritability or mood changes, dizziness or lightheadedness, confusion or difficulty concentrating. Low Glucose (Hypoglycemia) - Severe Symptoms: seizures, loss of consciousness

03
What is the Upload Subscription

Our subscription model kicks in after you've uploaded your first 100 test results. It's your all-access pass to unlimited data storage and personalized document reviews by our team.